7-Day Return Policy
Shop with confidence — we accept returns within 7 days of delivery for eligible items.
7 Days
Return Window from Date of Delivery
No complicated process — just contact us and we'll handle the rest.
Policy Overview
TEMO offers a 7-day return policy from the date your order is delivered. If you receive a damaged, defective, or incorrect product, you may request a return or exchange within this window. We aim to make the process as simple and hassle-free as possible.
Key Points
Return request must be submitted within 7 days of the delivery date.
Items must be in their original condition — unused, unwashed, and in original packaging.
All eligible returns receive a full refund or free replacement at your choice.
Return shipping is free for approved returns — we arrange courier pickup.
How We Count the 7 Days
Day 1 = The day your order is marked as delivered by the courier.
Day 7 = The last day you can submit a return request.
If Day 7 falls on a Sunday or public holiday, the deadline extends to the next business day.
Conditions for Return Eligibility
We Accept Returns For:
- ✓ Defective or non-functioning product
- ✓ Physically damaged item
- ✓ Wrong product delivered
- ✓ Missing accessories or parts
- ✓ Product differs significantly from listing
- ✓ Sealed package opened on arrival
We Do Not Accept:
- ✗ Change of mind returns
- ✗ Items without original packaging
- ✗ Used, worn, or washed items
- ✗ Consumables and perishables
- ✗ Requests after 7 days of delivery
- ✗ Items showing signs of misuse
How to Initiate a Return
- 1
Contact Support
Email support@temo.com with subject "Return Request – [Order ID]". Include photos or a video showing the issue.
- 2
Await Approval
Our team reviews your request within 1–2 business days. You will receive an email with the decision.
- 3
Package the Item
Securely repack the item in its original packaging. Attach the return label we send you via email.
- 4
Courier Pickup
We will arrange a free courier pickup from your address within 1–2 business days of approval.
- 5
Refund or Replacement
Once we inspect the item (1–2 days), your refund or replacement is processed within 3–5 business days.