Privacy Policy
Last updated: January 1, 2025
At TEMO ("we", "our", "us"), we are committed to protecting your personal information and your right to privacy. This policy explains what information we collect, how we use it, and your rights regarding that information.
1. Information We Collect
We collect information you provide directly when you:
- Create an account or place an order
- Contact our customer support team
- Subscribe to our newsletter or promotions
- Leave a product review
This may include your name, email address, phone number, delivery address, and payment information (processed securely via PayPal — we never store card details).
We also automatically collect certain data such as your IP address, browser type, device information, and browsing behaviour on our site through cookies and similar technologies.
2. How We Use Your Information
- To process and fulfill your orders
- To send order confirmations, shipping updates, and delivery notifications
- To respond to customer service inquiries
- To personalise your shopping experience and show relevant products
- To improve our website, products, and services
- To send promotional emails and offers (you may opt out at any time)
- To comply with legal obligations
3. Sharing Your Information
We do not sell or rent your personal data to third parties. We may share your information with:
- Delivery partners — to fulfill and deliver your orders
- Payment processors — PayPal for secure transaction handling
- Analytics providers — such as Google Analytics to understand site usage (anonymised)
- Legal authorities — when required by law or to protect our rights
4. Cookies
We use cookies and similar tracking technologies to enhance your experience on our website. Cookies help us remember your cart, preferences, and login session. You can control cookie settings through your browser, but disabling some cookies may affect site functionality.
5. Data Retention
We retain your personal data for as long as necessary to provide our services and comply with legal obligations. Order data is kept for a minimum of 5 years for accounting and legal purposes. You may request deletion of your account data at any time.
6. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate information
- Request deletion of your personal data
- Opt out of marketing communications at any time
- Lodge a complaint with the relevant data protection authority
To exercise any of these rights, contact us at support@temo.com.
7. Security
We implement industry-standard security measures including SSL encryption and secure payment processing via PayPal. However, no method of internet transmission is 100% secure, and we cannot guarantee absolute security.
8. Children's Privacy
Our website is not intended for children under 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated date. Continued use of our site after changes constitutes acceptance of the updated policy.
10. Contact Us
For any privacy-related questions or concerns, please contact us at:
Email: support@temo.com
Address: 123 Galle Road, Colombo 03, Sri Lanka